Refund policy

Refund & Refund Policy
Your enjoyment means everything to us. If for any reason you’re not 100% satisfied, please reach out to us at hello@norwegianbaked.com. We’ll gladly send a replacement or issue a refund. Most of all, we hope you enjoy every crisp bite of your knekkebrød.

Subscription Orders
Subscription orders that have already been processed and shipped are non-refundable. If you wish to cancel your subscription, please do so at least 7 days before your next scheduled order to avoid being charged.

If you are charged for a subscription renewal in error, please contact us at hello@norwegianbaked.com within 10 days of the charge and we will issue a full refund.

Damaged Packages
Knekkebrød is delicate, and sometimes packages get banged up in transit. If your order arrives broken or damaged, please send us a note along with photos of the crispbread, package and label. We can file a claim with the carrier and will happily replace or refund your purchase.

Incorrect Orders
Received the wrong knekkebrød? No problem! Just email us with a photo, and we’ll send the correct order right away.

Lost or Delivered Packages
If tracking shows your order was delivered but you can’t find it, contact us and your carrier within 7 days. We’ll help sort it out.

Cancellations & Address Checks
Need to change or cancel an order? Contact us before it ships. Once an order has shipped, it can no longer be canceled.

Please double-check your shipping address. Lost packages due to incorrect information are the customer’s responsibility.